Custom Cake Terms and Conditions

Order Confirmation, Payment, and Policy Overview

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1. Order Confirmation & Payment: Orders are confirmed upon a non-refundable 50% deposit; full payment required 7 days before event (for delivery) or at pickup (all others).

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By submitting payment, you confirm that you have thoroughly reviewed and approved all order details—including event date, cake design, selected flavors, and all spelling—for accuracy. If any information is incorrect or requires changes, do not pay the deposit until all details are confirmed and accurate. In addition, payment also indicates that you have read and agree to our terms and conditions.

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2. Design & Customization: Custom designs must be finalized 7 days before the event. Deposit payment confirms order details (date, size, flavors, design). Reference images and colors may not be duplicated exactly. Changes must be requested at least 7 days prior and are subject to approval. Toppers/flowers/acrylics provided only if specified. Client must provide flowers unless noted; fresh flowers may have contaminants.

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3. Allergies & Dietary Restrictions: Products may contain/expose allergens (milk, wheat, nuts, soy, etc.). Client is responsible for informing guests and assumes all risk.

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4. Delivery & Setup: Delivery/setup incurs a fee, subject to availability. Client provides delivery details. Cake is ideally delivered 2 hours before event. We are not responsible for damage post-setup; client must provide a sturdy table and environment (≤70°F).

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5. Pickup: Hours: Tue-Fri 10am–6pm, Sat 9am–1pm; Sunday and Monday by appointment. Client needs air-conditioned vehicle and flat surface. All liability transfers to client once cake leaves.

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6. Storage & Handling: Store cakes cool/dry, away from sunlight/heat. Refrigerate 1–2 hours before event; always refrigerate before travel. Never place cake outdoors. We are not liable after cake is collected/delivered for improper handling/storage/environment.

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7. Dispute Resolution: Issues must be raised within 3 days of the event for resolution.

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8. Liability: We are not liable for indirect, incidental, special, or consequential damages related to cake use or inability to use.

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9. General Disclaimers: Agreement performance is subject to labor disputes, accidents, Acts of God, or causes beyond our control. We may photograph cakes for promotion without compensation.